Troubleshooting / Frequently Asked Questions
You can always reach us with any questions at caieducation@caionline.org.
Online Course - Troubleshooting / Frequently Asked Questions:
- I can’t open attachments in my online course.
If you have Google Chrome: If you are clicking on the link in the email to reach your course, you are opening it in your default browser, which may be Internet Explorer or Safari. Instead,
- Click on your Chrome icon.
- Go to https://www.caionline.org and click on the "Sign in" link at the top right. enter your email and your CAI password.
- When the homepage reloads, click on “My CAI" at the top right of the page, and select "My Online Learning."
- How do I get to my course without using the link in the email?
- Visit https://www.caionline.org and click on the "Sign in" link at the top right. Enter your email and your password.
- When the homepage reloads, click on “My CAI" at the top right of the page, and select "My Online Learning."
- If there is no link, your course may be expired. Contact caieducation@caionline.org for information or to request a one-time extension. We will respond during business hours.
- I have completed some modules, but the dots to the left of them aren’t turning green to indicate that I have finished them.
- Where can I find my certificate for my completed online course?
- Go to https://www.caionline.org and click on the "Sign in" link at the top right. Enter your email and your password.
- When the homepage reloads, click on “My CAI" at the top right of the page, and select "My Classes and Events."
- If you don't see a link to it there, contact caieducation@caionline.org for assistance. We will respond during business hours.
- I haven't received the course guide/manual yet.
- When does my course expire?
- Can you tell me which answers I got wrong on my exam?
On-Demand Webinar - Troubleshooting / Frequently Asked Questions:
- Where can I find my certificate for my completed webinar?
On the top right, click on "My CAI," and select "My Events and Classes." You will see a list of your classes, and links to download certificates.
- I watched the webinar, but I don't see a certificate link. (Free webinars will not issue a certificate)
- Re-launch the webinar.
- Click on the "Webinar Evaluation" link on the left, under the title of the webinar.
- Complete the survey
- On the top right, click on "My CAI," and select "My Events and Classes." You will see a list of your classes, and links to download certificates.
- Where do I find the course slides and other documents and web links included in the webinar?
- Other people watched the webinar with me. Can they get a certificate of participation?
- How can I tell how many continuing education credits a webinar is worth?
Live Webinar - Troubleshooting / Frequently Asked Questions
- I missed the live webinar. How can I view the recorded version?
- I had trouble logging in to the live webinar, and called CAI for assistance. I was given a direct link, and watched the webinar. I don't see a certificate link on my activities page.
- I logged in and watched the live webinar, but I don't see a certificate link.
- Re-launch the webinar.
- Click on the "Webinar Evaluation" link on the left, under the title of the webinar. Complete the survey, then check the CAI website.
- On the top right, click on "My CAI," and select "My Events and Classes." You will see a list of your classes, and links to download certificates.
- Other people watched the webinar with me. Can they get a certificate of participation?
- Where do I download the course slides and other documents and web links included during the live webinar when I log in to see the on-demand recording?