Non-Members: USD $99.00 (Join CAI and Save!)
Have homeowners made outlandish requests, then gotten mad at you for not complying? Are you surrounded by squabbles of staff, vendors and residents? Have you ever thought there has to be a better way to resolve these situations early before they snowball out of control? This webinar introduces core mediation principals and explains how managers can leverage these concepts to defuse conflict before it escalates.
Duration: 60 minutes
Have homeowners made outlandish requests, then gotten mad at you for not complying? Are you surrounded by squabbles of staff, vendors and residents? Have you ever thought there has to be a better way to resolve these situations early before they snowball out of control? This webinar introduces core mediation principals and explains how managers can leverage these concepts to defuse conflict before it escalates.
Topics
- How to prepare for a meeting
- Developing constructive ground rules
- Ways to frame conversations so both sides are happy
- Mediation tips and tricks
Speaker
Margey M
eyer, CMCA, PCAM, is president of CADRExperts (Community Association Dispute Resolution Experts) and is a certified mediator with the American Arbitration Association and the Better Business Bureau of Greater Houston. She has worked in the community association industry as a portfolio manager, owner of her own management company and vice president of industry education, integration and outreach for the largest community association management company in the United States. She has served in almost every committee and leadership role for CAI locally and nationally and chaired the Foundation for Community Association Research. Twice named CAI Educator of the Year, Meyer is a nationally recognized trainer, speaker, advocate and author.
Suggested Reading
Perfect Phrases for Dealing with Difficult People
Conflict Resolution: How ADR Helps Community Associations
Continuing Education Credit
This program provides one credit toward:
- Certified Manager of Community Associations recertification
- Association Management Specialist redesignation
- Professional Community Association Manager redesignation
To earn credit, you must be personally registered for this program and print the certificate of completion to document your participation.
Registration Information
All registrants will have full access to this on-demand, online recording for 120 days.
Manager Certifications and Designations
Certified Manager of Community Associations (CMCA®)/Association Management Specialist (AMS®)/Professional Community Association Manager (PCAM®)/Large-Scale Manager (LMS®)
Management Company Designation
Accredited Association Management Company (AAMC®)
Service Provider Designations and Distinctions
Reserve Specialist (RS®)/Community Insurance and Risk Management Specialist (CIRMS®)/Educated Business Partner
Preview the webinar:
