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Two former chairs of CAI’s Designation Ethics Committee, who served for a combined two decades, discuss ethical challenges in today’s business environment and offer best practices as companies and communities prepare for the future in community association management.
Special Note: This program is a recorded education session from the 2016 CAI Annual Conference.
Two former chairs of CAI’s Designation Ethics Committee, who served for a combined two decades, discuss ethical challenges in today’s business environment and offer best practices as companies and communities prepare for the future in community association management.
PresentersDebra A. Warren is Vice President of Education for Associa. Since joining the Associa family in 2012 she held positions on the operations team supervising branches on the West Coast and Canada as well as contributing in the area of client relations and community manager education. Her career in community association management spans over 25 years, including 15 years of experience as a management firm principal and CEO. She is a nationally recognized expert in association management operations, specializing in education, communication and customer service.
Edward Thomas, CMCA, AMS, PCAM, CEO Property Management People
Continuing Education Credit
This program provides one credit toward:
- Certified Manager of Community Associations recertification
- Association Management Specialist redesignation
- Professional Community Association Manager redesignation
To earn credit, you must be personally registered for this program and print the certificate of completion to document your participation.
Registration Information
All registrants will have full access to this on-demand, online recording for 120 days.
Manager Certifications and Designations
Certified Manager of Community Associations (CMCA®) / Association Management Specialist (AMS®) / Professional Community Association Manager (PCAM®) / Large-Scale Manager (LMS®)
Management Company Designation
Accredited Association Management Company (AAMC®)