Learn key communication techniques to improve resident and board relations. This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers. You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports, and manage public relations. Topics include:

·Practicing effective communication skills

·Providing good customer service

·Identifying and responding to owner needs

·Addressing complaints and diffusing anger

·Managing public relations

·Preparing annual meeting notices, management reports, and rule violation letters

·Writing informative newsletters

SCHEDULE

The M-202 is a 1.5 - day blended learning course.

·Day 1: 9:00 a.m. - 5:00 p.m.

·Half-day: Online content including a 35-question, multiple-choice examination. The exam and online material must be completed within 30 days of the live course. Results will be available immediately after completing the exam. The half-day program including exam can be taken from home, office, or anywhere with an internet connection.

COURSE MATERIALS

In addition to a participant guide and digital access to bonus readings and materials, you will receive:

·CAI Guide for Association Practitioners: Communications

You will receive the participant guide onsite when you check-in the morning of the course and digital materials are available via your course confirmation email you receive once you have registered for the course.

REGISTRATION INFORMATION

To register for this course click the "Buy Now" button at the top of this page.

Courses are open to everyone. Register online four weeks in advance and receive a $25 discount. (Discount shown at checkout. CAI strongly encourages students to register online for immediate confirmation. If you are mailing a check, call CAI to ensure space is available. After your payment is processed, you’ll receive a confirmation e-mail with course details.

If you need special accommodations to fully participate in this class or have any further questions or concerns, please contactcaieducation@caionline.org at least 14 days prior to the course date.

Review the complete schedule of CAI classroom courses.

In addition to a participant guide and digital access to bonus readings and materials, you will receive:

·CAI Guide for Association Practitioners: Communications

You will receive the participant guide onsite when you check-in the morning of the course and digital materials are available via your course confirmation email you receive once you have registered for the course.

REGISTRATION INFORMATION

To register for this course click the "Buy Now" button at the top of this page.

Courses are open to everyone. Register online four weeks in advance and receive a $25 discount. (Discount shown at checkout. CAI strongly encourages students to register online for immediate confirmation. If you are mailing a check, call CAI to ensure space is available. After your payment is processed, you’ll receive a confirmation e-mail with course details.

If you need special accommodations to fully participate in this class or have any further questions or concerns, please contact caieducation@caionline.org at least 14 days prior to the course date.

Review the complete schedule of CAI classroom courses.