How to Deal with Difficult People: Effective Strategies for Communicating
One Hour Continuing Education Credit Available
Are you an effective communicator? What about when it comes to dealing with difficult people? Effective communication is paramount and necessary to our day-to-day activities both in the workplace and in our communities. The ability to recognize and successfully work with different behavior types and communication styles comes into play throughout our lives and daily challenges. In this webinar you’ll learn about relevant and practical concepts, solid methodologies, and best practices to diffuse disputes, negotiate, and competently develop and enhance interpersonal relationships with others.
Members: USD $69.00
Non-Members: USD $99.00 (Join CAI and Save!)
Duration: 60 mins
Are you an effective communicator? What about when it comes to dealing with difficult people? Effective communication is paramount and necessary to our day-to-day activities both in the workplace and in our communities. The ability to recognize and successfully work with different behavior types and communication styles comes into play throughout our lives and daily challenges. In this webinar you’ll learn about relevant and practical concepts, solid methodologies, and best practices to diffuse disputes, negotiate, and competently develop and enhance interpersonal relationships with others.
- Body language and how to read it
- How to recognize behavior types
- Understanding communication styles
- Tips and best practices for interpersonal interaction
- Creating a productive dialog
Recommended Reading:
Perfect Phrases for Dealing with
Difficult People
2017 CAI Webinar sponsor:
Continuing Education Credit
This program provides one credit toward:
- Certified Manager of Community Associations recertification
- Association Management Specialist redesignation
- Professional Community Association Manager redesignation
To earn credit, you must be personally registered for this program and print the certificate of completion to document your participation.
Registration Information
All registrants will have full access to this on-demand, online recording for 120 days.
Manager Certifications and Designations
Certified Manager of Community Associations (CMCA®) / Association Management Specialist (AMS®) / Professional Community Association Manager (PCAM®) / Large-Scale Manager (LMS®)
Management Company Designation
Accredited Association Management Company (AAMC®)
Service Provider Designations and Distinctions
Reserve Specialist (RS®) / Community Insurance and Risk Management Specialist (CIRMS®) / Educated Business Partner
