Duration: 60 minutes

While associations play a significant role in building community, they are also businesses. Therefore, basic business principles should be used in their operations, regardless of their size or type of management. Gain ideas on how to leverage business concepts and practices to create a more successful community association.

Topics

• Relating association models and business models.
• Mission, vision, goals and objectives.
• Budgeting.
• Motivating, retaining and rewarding
• employees.
• Customer service.
• Risk management.
• Contingency planning.
• Succession planning.

Speaker

Sandra K. Denton, CMCA, LMS, PCAM, is the general manager for Sienna Plantation Residential Association in Missouri City, Texas. She is chair of CAI's Large-Scale Managers and Texas Legislative Action committees, board secretary of the Foundation for Community Association Research and past president of the board of trustees. She also offers consulting services to associations throughout the country on policy governance and strategic planning.

Continuing Education Credit

This program provides one credit per hour toward:

• Certified Manager of Community Associations recertification
• Association Management Specialist redesignation
• Professional Community Association Manager redesignation

To earn credit, you must be personally registered for this program and print the certificate of completion to document your participation.

Manager Certifications and Designations

Certified Manager of Community Associations (CMCA^®) / Association Management Specialist (AMS^®) / Professional Community Association Manager (PCAM^®) / Large-Scale Manager (LMS^®)

Management Company Designation

Accredited Association Management Company (AAMC^®)

Service Provider Designations and Distinctions

Reserve Specialist (RS^®) / Community Insurance and Risk Management Specialist (CIRMS^®) / Educated Business Partner