Webinar- All In To Win Customer Loyalty: Lessons from White House Customer Rage Study
Keyword(s)
customer service
Members: USD $69.00
Non-Members: USD $99.00 (Join CAI and Save!)
How easy is it to do business with your company or association? That’s the “all-in” question from your customers or members. Learn about ways to measure your Customer Effort Score and the importance of delivering on your basic promises versus over-the-top, dazzling service experiences, and gain critical insight into customer service satisfaction trends and expectations as reported by the independent 2015 Customer Rage Survey. In this session, review a copy of the survey, explore its findings, and discover how to advance your company’s or association’s mission by leveraging customer or member experiences at every touch point.
Special Note: This program is a recorded education session from the 2017 CAI Annual Conference.
Non-Members: USD $99.00 (Join CAI and Save!)
How easy is it to do business with your company or association? That’s the “all-in” question from your customers or members. Learn about ways to measure your Customer Effort Score and the importance of delivering on your basic promises versus over-the-top, dazzling service experiences, and gain critical insight into customer service satisfaction trends and expectations as reported by the independent 2015 Customer Rage Survey. In this session, review a copy of the survey, explore its findings, and discover how to advance your company’s or association’s mission by leveraging customer or member experiences at every touch point.
Special Note: This program is a recorded education session from the 2017 CAI Annual Conference.
Credit Information
1 Credit
Description
Duration: 60 minutes
How easy is it to do business with your company or association? That’s the “all-in” question from your customers or members. Learn about ways to measure your Customer Effort Score and the importance of delivering on your basic promises versus over-the-top, dazzling service experiences, and gain critical insight into customer service satisfaction trends and expectations as reported by the independent 2015 Customer Rage Survey. In this session, review a copy of the survey, explore its findings, and discover how to advance your company’s or association’s mission by leveraging customer or member experiences at every touch point.
Speaker:
How easy is it to do business with your company or association? That’s the “all-in” question from your customers or members. Learn about ways to measure your Customer Effort Score and the importance of delivering on your basic promises versus over-the-top, dazzling service experiences, and gain critical insight into customer service satisfaction trends and expectations as reported by the independent 2015 Customer Rage Survey. In this session, review a copy of the survey, explore its findings, and discover how to advance your company’s or association’s mission by leveraging customer or member experiences at every touch point.
Speaker:
- Michael Rendon, Gate Sentry - Southlake, TX
- Certified Manager of Community Associations recertification
- Association Management Specialist redesignation
- Professional Community Association Manager redesignation
Registration Information
All registrants will have full access to this on-demand, online recording for
120 days.
Manager
Certifications and Designations
Certified Manager of Community
Associations (CMCA®) /Association Management Specialist
(AMS®) /Professional Community Association
Manager (PCAM®) /Large-Scale Manager (LMS®)
Management Company Designation
Accredited Association Management
Company (AAMC®)
Service Provider Designations and Distinctions
Reserve Specialist (RS®)
/ Community Insurance and Risk
Management Specialist (CIRMS®) / Educated Business Partner
Courses in package:
