Members: USD $69.00
Non-Members: USD
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Today's community associations need more than management services—they need skillful leaders adept at handling change at every turn. In this panel discussion, you’ll learn the most beneficial leadership qualities and skills necessary for successful community managers who can navigate complex association issues and how to provide the best support for your communities and residents.
Special Note: This program is a recorded education session from the 2018 Annual Conference.
Duration: 60 minutes
Program Description
Today's community associations need more than management services—they need skillful leaders adept at handling change at every turn. In this panel discussion, you’ll learn the most beneficial leadership qualities and skills necessary for successful community managers who can navigate complex association issues and how to provide the best support for your communities and residents.
Speakers:
- Gregory G. Smith, CMCA, AMS, PCAM, Associa, Lodi, CA; was CAI’s 2017 President and has been a community manager since 2002. He has held many roles in the community management industry- onsite manager, portfolio manager, branch manager, and management company executive. Greg has been an executive with Associa since 2010 and currently serves as a Senior Training Consultant, responsible for training and development of Associa’s community managers, executives, and Board Members.
- Debra A. Warren, CMCA, AMS, PCAM, Associa, San Raphael, CA; Since joining the Associa family in 2012 she held positions on the operations team supervising branches on the West Coast and Canada as well as contributing in the area of client relations and community manager education. She currently oversees all employee enrichment programs. Her career in community association management spans over 25 years, including 15 years of experience as a management firm principal and CEO. She is a nationally recognized expert in association management operations, specializing in education, communication and customer service.
Continuing Education Credit
This program provides 1 credit toward:
- Certified Manager of Community Associations recertification
- Association Management Specialist redesignation
- Professional Community Association Manager redesignation
To earn credit, you must be personally registered for this program and print the certificate of completion to document your participation.
Manager Certifications and
Designations
Certified Manager of Community Associations
(CMCA®) /Association Management Specialist
(AMS®) /Professional Community Association Manager
(PCAM®) /Large-Scale Manager
(LMS®)
Management Company Designation
Accredited Association Management Company
(AAMC®)
Service Provider Designations and
Distinctions
Reserve Specialist
(RS®)/Community Insurance and Risk Management
Specialist (CIRMS®)/Educated Business
Partner
| Title | Credit(s) | |
|---|---|---|
| 1 | ||
| 2 |
