Members: USD $69.00
Non-Members: USD
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Get your customers to do the marketing for you and increase your bottom line. Susie shares a fresh approach and examples from her customer experience strategy work with several of her world-class clients, including: Disney, NIKE and Singapore Airlines; as well as her work with The Big Canoe Property Association. Walk away with seven strategic to ways to create your very own customer marketing team.
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Special Note: This program is a recorded education session from the 2018 Annual Conference.
Duration: 120 minutes
Program Description
Get your customers to do the marketing for you and increase your bottom line. Susie shares a fresh approach and examples from her customer experience strategy work with several of her world-class clients, including: Disney, NIKE and Singapore Airlines; as well as her work with The Big Canoe Property Association. Walk away with seven strategic to ways to create your very own customer marketing team.
Speakers:
- Susie Pecuch is an expert at helping you design “the” conversation that you want your customers to share as they do the marketing for you. And even better – she can help you create a service strategy to bring that conversation to life in your business – every day. Susie brings expertise along with a fresh and unique approach to Branding the Customer Experience. She also searches for the leverage points in your organization that will deliver measurable results simply, quickly and for the long run! She has helped world- class companies strengthen their bottom line by moving customers from loyalty to advocacy.
Continuing Education Credit
This program provides 2 credits toward:
- Certified Manager of Community Associations recertification
- Association Management Specialist redesignation
- Professional Community Association Manager redesignation
To earn credit, you must be personally registered for this program and print the certificate of completion to document your participation.
Manager Certifications and
Designations
Certified Manager of Community Associations
(CMCA®) /Association Management Specialist
(AMS®) /Professional Community Association Manager
(PCAM®) /Large-Scale Manager
(LMS®)
Management Company Designation
Accredited Association Management Company
(AAMC®)
Service Provider Designations and
Distinctions
Reserve Specialist
(RS®)/Community Insurance and Risk Management
Specialist (CIRMS®)/Educated Business
Partner
