One Continuing Education Credit Available
Learn how to communicate effectively with homeowners and residents who challenge community rules, disagree with governing policies, or consistently question your management or governance decisions. You’ll get firsthand advice from an experienced community manager of a 30,000-resident community association where nipping negativity in the bud is essential to community harmony. Find out how to diffuse extreme situations while maintaining your sanity and get real-life examples for a closer look at successful communication strategies in action.
Members: USD $69.00
Non-Members:USD $99.00 (Join CAI and Save!)
Learn how to communicate effectively with homeowners and residents who challenge community rules, disagree with governing policies, or consistently question your management or governance decisions. You’ll get firsthand advice from an experienced community manager of a 30,000-resident community association where nipping negativity in the bud is essential to community harmony. Find out how to diffuse extreme situations while maintaining your sanity and get real-life examples for a closer look at successful communication strategies in action.
Topics:
- The Mother Rule
- The 30 to 1 Rule
- The NO Rule
- The “it’s not my fault” Rule
- The 5% Rule
- The #1 Rule
Webinar Sponsor:
Continuing Education Credit
This program provides one credit per hour toward:
- Certified Manager of Community Associations recertification
- Association Management Specialist redesignation
- Professional Community Association Manager redesignation
To earn credit, you must be personally registered for this program and print the certificate of completion to document your participation.
Registration Information
All registrants will have full access to this on-demand, online recording for 120 days.
Manager Certifications and Designations
Certified Manager of Community Associations (CMCA®) / Association Management Specialist (AMS®) / Professional Community Association Manager (PCAM®) / Large-Scale Manager (LMS®)
Management Company Designation
Accredited Association Management Company (AAMC®)Service Provider Designations and Distinctions
Reserve Specialist (RS®) / Community Insurance and Risk Management Specialist (CIRMS®) / Educated Business Partner
