When Residents Aren’t Always Right: Preventing Hostile Work Environment Claims
One Continuing Education Credit Available
Community association managers and their staff (maintenance technicians, administrative assistants and others) often are the victims of verbal abuse from residents and community volunteers. These negative, counterproductive interactions with community clients, if unaddressed by the board or managerial supervisors, may give rise to hostile work environment claims. This webinar offers guidance on how to reduce exposure to such claims.
Members: USD $69.00
Non-Members: USD $99.00 (Join CAI and Save!)
Topics
- Elements of a hostile work environment claim
- Staff training
- Board and volunteer education
- Implementing policies and setting expectations
Speaker
Kim O’Halloran-Perez, Esq., is a community association attorney with more than 10 years of experience. Her key clients are condominium property managers and condominium boards in the Northern Virginia suburbs of Washington, D.C. She also works with condominiums in Montgomery County, Md., particularly within the scope of the Commission on Common Ownership Communities, created by the county as an oversight group for condominiums and homeowners associations. Kim served as 2013–2014 president of CAI’s Washington Metropolitan chapter.
Suggested Reading
Continuing Education Credit
This program provides one credit toward:
- Certified Manager of Community Associations recertification
- Association Management Specialist redesignation
- Professional Community Association Manager redesignation
To earn credit, you must be personally registered for this program and print the certificate of completion to document your participation.
Registration Information
All registrants will have full access to this on-demand, online recording for 120 days.
Manager Certifications and Designations
Certified Manager of Community Associations (CMCA®) / Association Management Specialist (AMS®) / Professional Community Association Manager (PCAM®) / Large-Scale Manager (LMS®)
Management Company Designation
Accredited Association Management Company (AAMC®)Service Provider Designations and Distinctions
Reserve Specialist (RS®) / Community Insurance and Risk Management Specialist (CIRMS®) / Educated Business Partner
